The software behind the VA health care transformation: Phillip Longman's book "Best Care Anywhere," just released in its second edition, had a strong effect on me that cascaded off of several other experiences and encounters I've had recently. The material should have been more familiar to me. The Veterans Administration's quality efforts have become health care industry buzz, and its illustrious VistA software has also often made the news, a couple times for its near-death experiences. But VistA is still not the subject of daily discussion in American public life.
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